Return & Shipping Policy

Return Policy
Zynah orchids  wants to ensure our customers have a hassle-free shopping experience, where you can make purchases confidently. Zynah orchids  has a comprehensive return policy which is tailored to protect our customers.
   
Live Orchid Plants
 
Return Policy of Live Orchid Plants
Live Orchid Plants are highly perishable, thus have limitations in providing replacements. Thus we do not offer any replacement or refundable in normal circumstance. If the plant reaches you in damaged condition, you can return it to us, but no claim regarding quality, quantity or description of the products supplied shall be accepted by us unless the Customer notifies us with details of any deficiencies within 1 day of receipt/purchase of the products by the Customer. Also the customer has to send an image of the product by email in case he/she is claiming that the product is damaged or is not meeting the description.
The buyer recognizes that plants may be degraded, damaged, or killed by heat, cold, lack of water, exposure to direct harsh sunlight or chemical, improper handling or careless transportation and recognizes that after delivery all these factors are beyond the company's control. No claim regarding quality, quantity or description of the plants supplied shall be accepted by us unless the Buyer notifies us with details of any deficiencies within 1 day of receipt/purchase of the plants by the Buyer.
The plants should be returned in its actual condition at the time of delivery.  The plants will be recalled then and the exchange will be shipped to you sooner.
Shipping Policies
All plants will be carefully packed and shipped to avoid any form of damage through the logistic partners mentioned on the website.  The plants will be shipped once the requested plant is in stock with Zynah Orchids. When the package arrives depends upon your location and the carrier but the estimated time of delivery is within 4-5 working days for all domestic orders. If the package is not received with 4-5 working days, you should immediately contact us through email to track your package and help you tracing the package in case of delay in the transit.
Shipping Rates
Shipping charges are based on the actual weight or volumetric weight whichever is higher. Zynah Orchids shipping charges include cost to ship with tracking numbers and our cost to box and pack and the carrier charge for truck and fuel.
Zynah Orchids absorbs routine extra fees when they occur and the charge for shipping quoted in the shopping cart is the charge you will pay regardless.