Return & Shipping Policy
Zynah orchids wants to ensure our customers have a
hassle-free shopping experience, where you can make purchases confidently. Zynah
orchids has a comprehensive return
policy which is tailored to protect our customers.
Live Orchid Plants
Return Policy of Live Orchid Plants
Live Orchid Plants are highly
perishable, thus have limitations in providing replacements. Thus we do not
offer any replacement or refundable in normal circumstance. If the plant
reaches you in damaged condition, you can return it to us, but no claim
regarding quality, quantity or description of the products supplied shall be
accepted by us unless the Customer notifies us with
details of any deficiencies within 1 day of receipt/purchase of the products by
the Customer. Also the customer
has to send an image of the product by email in case he/she is claiming that
the product is damaged or is not meeting the description.
recognizes that plants may be degraded, damaged, or killed by heat, cold, lack
of water, exposure to direct harsh sunlight or chemical, improper handling or
careless transportation and recognizes that after delivery all these factors
are beyond the company's control. No claim regarding quality, quantity or description
of the plants supplied shall be accepted by us unless the Buyer notifies us
with details of any deficiencies within 1 day of receipt/purchase of the plants
by the Buyer.
The plants should
be returned in its actual condition at the time of delivery. The plants
will be recalled then and the exchange will be shipped to you sooner.
plants will be carefully packed and shipped to avoid any form of damage through
the logistic partners mentioned on the website. The plants will be
shipped once the requested plant is in stock with Zynah Orchids. When the
package arrives depends upon your location and the carrier but the estimated
time of delivery is within 4-5 working days for all domestic orders. If the
package is not received with 4-5 working days, you should immediately contact
us through email to track your package and help you tracing the package in case
of delay in the transit.
charges are based on the actual weight or volumetric weight whichever is higher.
Zynah Orchids shipping charges include cost to ship with tracking numbers and
our cost to box and pack and the carrier charge for truck and fuel.
Orchids absorbs routine extra fees when they occur and the charge for shipping
quoted in the shopping cart is the charge you will pay regardless.